The
insurance company engineer may need to inspect
the vehicle.
Parts
may be on back order from the manufacturers.
Additional
parts may be identified during the course of
repairs.
What
payments am I responsible for?
Insurance
Excess
Contributions
(Insurance companies may charge for the replacement
of worn items e.g. tyres, exhausts etc.)
VAT
if you are registered.
Any
damage caused to the courtesy car / valeting
of car If returned excessively dirty / any extra
fuel consumption not sanctioned by ourselves.
Additional
private work as requested by yourselves.
Any
costs under the Road Traffic Acts (Speeding
Fines etc)
Will
the insurance company approve all items of repair?
We
are only able to undertake the work authorised
by the Insurance Company’s.
If you disagree with the engineer’s
decision, it is important that you contact your
Insurance Company immediately.
Can
I choose when I have my car delivered?
Upon
completion of repairs we will agree on a mutually
convenient time within reason.
Will
I receive a courtesy car, and is there a charge?
As
long as you are permitted the use of a car from
your insurance
(as stated in your contract), you will have
the use of one for free.
What
do I do if the courtesy car breaks down?
The
Tax disc holder has a helpline number to ring.
What
fuel do I use, and is a refund available for unused
fuel?
All
our cars use unleaded petrol and no refund is raised
in respect of fuel.
Will
you Mot/Service my car?
We
are an accident repair centre, we can only recommend
a Garage for you.
